STIHL SHOP Shipping and Delivery Information

How will my STIHL SHOP order be shipped and what will the cost be?
STIHL SHOP online orders for home delivery are sent via couriers. Shipping costs are $8 for home delivery orders. There are no shipping costs for Click and Collect orders. You’ll receive order dispatch emails with tracking information, and the store will contact you when your order is ready for collection.

Yes, your parcel will require a signature. If you’re not available, you’ll receive a ‘Card to Call’ for further instructions.

No, STIHL SHOP Online only ships to physical addresses in New Zealand.

Orders received by 3pm on the STIHL SHOP Online website will be shipped the same day. It usually takes 1-3 business days for delivery after you receive the order dispatch email. If there are delays, please contact the STIHL SHOP Customer Service Team.

Yes, STIHL SHOP Botany offers a FREE Click & Collect service. Your order will be ready for collection in 1 hour if it’s in stock at the store. Items from the central warehouse labelled as 2-day Click & Collect may take a bit longer. You’ll need to present your ID and order confirmation when collecting.

For machines purchased through Click & Collect, the store can assemble and fuel them at no extra cost upon your request. Please note that once a machine is fueled, it can’t be returned unless it’s faulty or doesn’t meet quality or description standards.

Yes, battery products can be shipped, but please be aware that items containing batteries or classified as dangerous goods may affect delivery times.

No, very large items cannot be shipped via courier and are only available for Click & Collect.

No, specific delivery date requests cannot be accommodated. Orders are dispatched within 24 hours during business hours, and couriers deliver as quickly as possible. If you’re not home during delivery attempts, you’ll receive instructions via a card left by the courier.